Shipping Information: This website is an online marketplace where manufacturers are able to receive each order and ship directly to the customer as soon as their logistics allow. Most of the products sold on our platform ship globally, but occasionally a vendor on our site may not be able to ship to your respective destination. Estimated shipping costs and delivery times are shown during checkout, but in the event that your order cannot be fulfilled we will issue an immediate refund.

Order Tracking: Once your transaction is completed, you will receive your confirmation information via e-mail, detailing your order #, items and quantities ordered, and a link to track the status of your order. When the manufacturer of the respective product ships your item(s), your order status will be updated with the tracking number/information related to your order.

Subscriptions: Customers are able to login to their account with the e-mail address they used to place their order to manage their subscription settings. You can skip a delivery, pause, or cancel at any time.

Consumable Returns: Unopened and unused consumables, including food, treats, snacks, and supplements, may qualify for a return within 30 days of delivery if the original packaging is intact and sealed, subject to product-specific health and safety restrictions, supplier return eligibility, and applicable law. Opened or used consumables are not eligible for ordinary returns. If an item arrives damaged, defective, incorrect, or expired, contact our Support Team; applicable consumer rights are unaffected.

Other Final Sale Items: Customized or personalized products, gift cards, donations, and items specifically marked "Final Sale" are not eligible for standard change-of-mind returns, except where required by law.

Returns: Customers have 30 days after receiving their item(s) to process a return. Customers can initiate a return by logging-into their account via our main menu, or by contacting our Support Team directly.

Exchanges: Our marketplace platform may occasionally present you with the opportunity to exchange your item(s) for the same or similar product.

Refunds: After we review and approve the customer's request for a refund, the money is typically returned to the original form of payment within 10 business days.

At AlternaPets, we're all about blending our love for pets with cutting-edge technology to give our customers the best pet-related experiences. We carefully choose products that meet top quality and safety standards to cater to their various needs.

We're more than just an online pet store; we're a community that values the bond between humans and animals. We actively partner with responsible vendors and forward-thinkers who share our values of trust, transparency, and inclusivity.

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AlternaPets Affiliate Program: Help us to spread the word about our brand by joining our affiliate marketing program. Introduce us to your audience, help them save money on their purchases, and allow us to assist animals in need. Join us today!

Prospective Vendors: If you create animal-specific products that can enrich the lives of pets and their owners, reach out to us at partnerships@alternagoods.com. We'd love to explore how your products can become part of our expanding catalog, offering our customers the best for their animals. You can also directly connect with us here.

Key Opinion Leaders & Influencers: We love to connect with individuals and teams that drive passion for animals on their respective social media and content production platforms. If you are interested in connecting with us, please drop us a line at media@alternagoods.com.

Product Recalls: In the event of a product recall, we would contact affected customers via e-mail as well as post relevant details on this website.

Website & Customer Data: We do not sell your data to third-parties. We collect details from our customers with their consent and the intention to communicate relevant information about our products and services.

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This online store is owned and operated by AlternaGoods.

Click a link below to learn more about our policies:

• Refund Policy

• Shipping Policy

• Subscription Policy

• Privacy Policy

• Terms of Service

• Company Contact Details

• Accessibility Statement